The nurse is caring for a patient with conductive hearing loss resulting from prolonged cerumen impaction. Which intervention by the nurse is most important in establishing effective communication with the patient?
a. Speaking in a loud voice, enunciating every syllable
b. Having direct conversation with the patient in his affected ear
c. If the patient does not understand what the nurse is saying, repeating the phrase again
d. Speaking with hands, face, and expressions
Answer: D
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